SHOWTOOLS INTERNATIONAL

Service Form

Contact Person: Lucas McIntyre (Service and Technical Specialist)
Email: [email protected]
Phone: 02 4646 1199

Dear Customer, please fill in the form prior to sending any faulty fixtures back to Showtools. Showtools will not be held responsible for any fixtures that have been sent without a form completed. Email all forms to [email protected] or send it with the fixture when shipping to Showtools.

Products outside of their warranty and products with faults not covered by the manufacturer’s guarantee will be subject to a minimum inspection fee of $66.00 GST inclusive per 0.5 hrs

ONLINE SUBMISSION

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Name *

First

Last

Email *

Phone *

Company

Address *

Suburb *

State *

Zip Code *

Detailed troubleshooting Suburb

Manufacturer/s *

• Chauvet
• GLP
• SRS Group
• TourPro
• CMet
• LightShark
• Portman
• Madrix
• Minuit Une
• Smoke Factory
• Ape Labs
• ChamSys
• Spotrack
• DTS
• Fragrance Factory
• Other

Invoice Number *

Date/Place of Purchase *

Fixture Name/Model Number *

Serial Number *

Fault/Symptom *

Detailed description of previous attemps of troubleshooting including parts installed *

Return Details *— Select Choice —Same as contact detailsNew

Name

First

Last

Email

Phone

Company

Address

Suburb

State

Zip Code

Submit

Showtools will ensure that every effort is made to support and service your professional needs. Once the fixture for repair is inspected by our service team, we will then be in contact with the warranty status/quote and ETA for the repairs. Note that some repair parts may need to be ordered from overseas suppliers, which could have an impact and extend the lead time for your repair. Please rest assured that we will advise when this is the case.